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Hotel Allegro Chicago

Hotel Allegro Chicago

Hotel Allegro Chicago

Hotel Allegro Chicago was the boutique hotel of choice for a VIP Mastermind I attended with Sandi Krakowski from A Real Change.

After 24 hours of traveling, from Brisbane, Australia to Chicago, I finally reached my hotel.

Customer service can make or break an experience, especially the greeting and efficiency of the staff member who checks you in, it tends to set the tone for the stay.

I stood behind a gentleman that had almost finished being checked in. The staff member was enthusiastic, helpful, bright, bubbly and really seemed genuinely interested in his new guest, going into great detail about the hotel and amenities.

Unfortunately, I had a different experience. So I didn’t have to wait, another staff member who had rushing back and forth noticed me and asked if he could help. What a contrast from his team mate. He didn’t explain anything, pushed my key towards me and told me my room number.

I had joined Kimpton Rewards as wifi was free and a number of other benefits, none of which were explained to me. I thought perhaps there must have been something in the room, perhaps in the Information Compendium, however, neither existed! That I found very disappointing after a 24 hours journey! My rating is based on this experience!

I ate mainly at the attached restaurant 321 Chicago and found the food delicious.

If you are into downward dogs and yoga is part of your day no matter where you are in the world then leave your own mat at home as one is provided in every room for free.

There’s an onsite fitness center if you are up for a more strenuous workout, that is open 24/7.

A hosted wine for an hour between 5-6pm  in the lobby, sample wines from around the world, how very civilized!

Complimentary tea and coffee service in the lobby between 6-10am

The staff member who took care of the conference room was excellent and I did love the feel of the Hotel Allegro Chicago boutique hotel albeit for my short stay of just 3 nights.

Name:

Hotel Allegro Chicago

Location:

Address: 171 W Randolph St, Chicago, IL 60601, United States

Contact Details:

Phone:(312) 236-0123

Rooms

2014-11-06 19.25.27

The rooms are adequate with double bed, desk and chair, cabinet, TV, cable, great wardrobe space. I wouldn’t call the room spacious but certainly large enough for a couple.

Bed was very comfortable as were the pillows.

Missing was tea and coffee making facilities.

The cabinet that housed the TV on top doubled as a mini bar, however was locked and required a key upon check in.

Rating: 3.5 of 5

Amenities

If you are into downward dogs and yoga is part of your day no matter where you are in the world then leave your own mat at home as one is provided in every room for free.

Onsite fitness centre if you are up for a more strenuous work out, that is open 24/7.

A hosted wine for an hour between 5-6pm  in the lobby, sample wines from around the world, how very civilized!

Complimentary tea and coffee service in the lobby between 6-10am

Eco service and amenities.

Pet friendly

Same day laundry and dry cleaning services

Meeting and conference rooms

Food

2014-11-08 07.57.54

I stayed at Hotel Allegro Chicago as I attended a weekend conference breakfast and lunch was provided and consisted of hot and cold dishes all beautifully presented and fresh.

See review here for Restaurant 321 Chicago which is attached to the hotel.

Rating: 3.5 of 5

Staff

Customer service can make or break an experience, especially the greeting and efficiency of the staff member who checks you in, it sets the tone for the stay I always say.

I stood behind a gentleman that had almost finished being checked in. The staff member was enthusiastic, helpful, bright, bubbly and really seemed genuinely interested in his new guest, going into great detail about the hotel and amenities.

Unfortunately I had a different experience. So I didn’t have to wait, another staff member who had rushing back and forth, noticed me and asked if he could help. What a contrast from his team mate. He didn’t explain anything, pushed my key towards me and told me my room number.

I had joined Kimpton Rewards as wifi was free and a number of other benefits, none of which were explained to me. I thought perhaps there must have been something in the room, perhaps in the Information Compendium, however, neither existed! That I found very disappointing after a 24 hours journey! My rating is based on this experience!

The staff member who took care of the conference room was excellent!

Rating: 2.5 of 5

Summary

The overall appearance was lovely and true to a Boutique Hotel.

Customer Service on reception could definitely be improved, throughout the 3 days there, anytime I had to ask (I was locked out of my room on one occasion) the staff seemed rushed and under pressure. Perhaps they were short staffed?

“It’s the little things that count” is a catch cry from the main Kimpton Hotel website. If a hotel offers a program and makes promises to their guests, then they should follow through. Unfortunately Kimpton dropped the ball with this guest!

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